Insights

ITA Group Insights take a deep dive in topics surrounding events, incentives and recognition. Learn how to take care of your employees so they will take care of you.

Insight Topics

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Podcast / 24 min. listen

[Audio Insight] Part 2: 5 Strategic Segmentation Best Practices

Customer Loyalty
Podcast / 12 min. recording

[Audio Insight] Part 1: The Value of Strategic Segmentation During Disruption
Customer Loyalty
Article / 7 min. read

Customer Experience Predictions Big & Small for 2022 & Beyond
Customer Loyalty
Article / 6 min. read

Ongoing Customer Loyalty: Add Customer Appreciation Tactics to Your Strategy
Customer Loyalty, Channel Marketing
Article / 5 min. read

What Will Customer-Centric Organizations Be Focusing On for the Next 3 Years?
Customer Loyalty
Article / 8 min. read

The Supply Chain & Its Impact on Channel Programs
Channel Marketing, Customer Loyalty
Article / 7 min. read

5 Best Practices For Customer Loyalty Marketing Programs
Customer Loyalty
Article / 5 min. read

Keys to Successful Customer Segmentation: CMB Insights

Customer Loyalty
Article / 6 min. read

4 Keys to Unlock Customer Advocacy
Customer Loyalty
Article / 4 min. read

The Value of Strategic Channel Incentives: Moving Beyond a Flat SPIFF Program
Channel Marketing, Customer Loyalty
Article / 6 min. read

Maturing Your Voice of Customer (VoC) Program
Customer Loyalty
Article / 5 min. read

Incentive Program Ideas for Insurance CSRs
Channel Marketing, Customer Loyalty
Article / 10 min. read

Tips to Consider Before Leveraging Customer Data for a Targeted Customer Strategy
Channel Marketing, Customer Loyalty
Article / 4 min. read

Focus Incentives on Rewarding Channel Behavior, Not Sales
Channel Marketing, Customer Loyalty