Insights

ITA Group Insights take a deep dive in topics surrounding events, incentives and recognition. Learn how to take care of your employees so they will take care of you.

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Article / 7 min. read

How the Talent War Is Impacting Customer Experience (And What You Should Do About It)

Customer Loyalty, Employee Engagement, Channel Marketing
Article / 6 min. read

7 Steps to a Successful Referral Program
Channel Marketing, Customer Loyalty
Article / 5 min. read

Delivering World-Class Customer Experience When Face-to-Face Interaction Is Inconsistent
Customer Loyalty
Article / 6 min. read

Measuring Customer Loyalty: Behavioral & Emotional Metrics to Consider
Customer Loyalty
Article / 6 min. read

Time to Activate: How to Leverage Your Customer Data
Customer Loyalty, Channel Marketing
Article / 10 min. read

Mapping the Customer Experience: Answers to 7 Common CX Questions
Customer Loyalty
Collection

Insights Magazine | Sales & Channel Incentives | Volume 1, Issue 1
Channel Marketing, Customer Loyalty
Article / 5 min. read

5 Key Challenges to Unlocking Improved Customer Lifetime Value

Customer Loyalty, Channel Marketing
Article / 5 min read

6 Considerations When Deciding Between a Loyalty Program vs. Incentive Program
Customer Loyalty, Channel Marketing
Article / 20 min. listen

[Audio Insight] Why Channel Partner Experience Matters & Where to Start
Channel Marketing, Customer Loyalty
Article / 5 min. read

Why Should Brands Care About Customer Habits?
Customer Loyalty
Article / 6 min. read

Have You Started Planning Your 2022 Customer Experience Initiatives?
Customer Loyalty, Employee Engagement
Article / 6 min. read

Engaging & Recognizing Retail Workers That Deliver the Immersive Experience Consumers Today Demand
Employee Engagement, Customer Loyalty
Article / 9 min. read

2021 Predictions for Building the Best Channel Partner Programs
Channel Marketing, Customer Loyalty