New Year’s Resolutions: ITA Group Leaders Share Their Goals

ITA Group
ITA Group

Blocks changing from 2018 to 2019

As one wild year comes to a close, it’s time to look forward to the upcoming new year. For many, that means looking for New Year's resolution ideas and setting new goals. It’s great to make resolutions; they’re a way for us to look forward to the New Year with optimism that is active, rather than passive. It’s a proclamation of how you want the New Year to be better and how you’re going to do it.

For business leaders, making New Year’s resolutions can significantly impact their success. Here are 2019 resolutions from the executive leaders at ITA Group.

Shared Goals to Improve Roles

To achieve our full potential, it will come down to activating the passion of all our employee owners. Achieving success is a journey, not a destination. And in a rapidly changing world, where that business environment is hyper-competitive, living in a constant state of continuous improvement is not only necessary to grow—it’s mission critical.

As we enter 2019, I have decided to make my New Year’s resolution about activating the power and passion of the entire ITA Group team. Achieving this goal requires focus on the following five areas that, when embraced by the entire team, will ensure the year ahead will be filled with magic and greater success.

  1. Be a Life-Long Learner—Think continuous improvement of the mind, body and spirit. We must always be striving to improve our individual and teams’ talents and skills.
  2. Attitude—Always control how you react and respond to adversity. Those that embrace adversity, and think of stress as a challenge will thrive!
  3. Create Value—Every team member must focus on helping others achieve their goals—be the ultimate team player. This will bring work-life purpose.
  4. Be Resilient—The ability to adapt, learn and modify will create personal and professional growth. It’s important to respect the past, but stay focused on the future.
  5. Move Faster—No matter the goals, start working on them today. So many people don’t become the people they want to be because they fail to act. Act now!

Lastly, it’s not what you take out of life that matters—it’s what you put in it. May the New Year bring you many blessings, and may you ignite the passion within!

Tom Mahoney
—Tom Mahoney, Chairman & CEO

Leading My Team to Meritocracy

I believe the world and business is moving, albeit slowly, to true meritocracy. The efficient market theory states that distributed information equalizes markets. And the speed of information distribution has increased exponentially on our lifetime and will continue to increase. For businesses and people, this means your value is well known to others.

While a meritocracy can be a bit of a bumpy road (lots of voices = lots of opinions = lots of data to dissect), I truly believe it does help us stay on the cutting edge and bring to light the best ideas. It also helps us keep team members engaged and fosters genuine leadership.

In 2019, I choose to focus on the opportunity to climb higher in the meritocracy of life. And I choose to take team members to the top with me. Rising to the top of this meritocracy is only possible to those that that are willing to put in the work. I am proud to have lived a life of honor and respect. This is my ticket to entry to the future meritocracy. I will ascend further through diversity, inclusion, listening, research, honesty and love. Together these ingredients will provide a vision and environment that others will want to be a part of. From there, the meritocracy and speed of information distribution will do the rest for us. Bottom line: Be a good—no, be a GREAT person and the world will reward you.

Rob Danna
—Rob Danna, Senior Vice President – Sales & Marketing

Empower Our People

My New Year’s resolution is intensify my focus on developing leaders that are lifelong learners, positive in adversity, resilient to the constant state of change, focus on bringing value, communicating with a purpose and are nimble in meeting the needs of our customers.

In addition, I am personally committed to ensuring that our new technology aids in providing open and transparent communication, connecting team members’ role to business growth, empowering and supporting those team members, and providing solutions that anticipate market needs, drive innovation, support timely delivery and maximize client value.

We will win as a business with and through our people!

Jason Katcher
—Jason Katcher, Vice President & CIO

Be Present in the Moment

Reflecting on the past year, I’ve come to realize I need to do a better job at being present in the moment—both at home and in the office. There is so much coming at us on a daily basis—emails, calls, texts, tweets, snaps, pushes, alerts (and those are just from your phone!)—that it is easy to get in the routine of simply checking things off the list instead of slowing down and being very intentional with what we do.

I plan to put the phone down more, eliminate unnecessary distractions and be present with those around me. I also want to carve out more time to read—both the material that helps me be a better leader for my team as well as the stories that keeps me turning pages well past 2:00 a.m. With three kids at home this can be challenging, but it is important to take a few minutes a day to reflect and learn something new!

Sarah Haines
—Sarah Haines, CIS, Vice President – Event Management

Changing Your Perspective Changes Your Experience

I’m focused on purposefully increasing the number of books that I read beyond the 50+ I read per year today. I’ll also be choosing to be more open to examining the different thoughts, theories, ideas and perspectives of others. In times of conflict or disagreement with someone else, I will be seeking to recognize it as an opportunity to gather more perspective as there are many to a given situation.

Carrie Valster
—Carrie Valster, Vice President – Client Services

Embrace Opportunities to Learn, Experience and Share

As a Leader, my New Year’s Resolutions are to focus in three areas that enable fast learning and can be easily incorporated into my daily routine. The speed of change is incredible so creating intentional opportunities to learn and experience new topics, perspectives and directions helps me evolve. That’s why I’m concentrating on opportunities that allow for me to LEARN, EXPERIENCE and SHARE.


Whether it be new certifications or conferences, I am going to take the time schedule learning into my year. I have a long list of recommendations from books (Mapping Experiences: A Complete Guide to Creating Value Through Journeys; Blueprints and Diagrams by Jim Kalbach; Reality-Based Leadership by Cy Wakeman; Extraordinary Influence by Tim Irwin; Fusion by Denise Lee Yohn) and blogs (Design Sponge; Seth’s Blog; Simon Sinek) to podcasts (Tim Ferriss; The Minimalists; Change Agent; Worklife with Adam Grant) that I’m looking forward to begin crossing off.


I also believe this is an incredible time to get out and experience the world around us. There's no substitute for first-hand experience and I plan on saying “Yes”: “Yes” to new and diverse concerts and comedy shows; “Yes” to new and unique travel destinations and museums; “Yes” to lecture series and new relationships; and “Yes” to continuous learning on how we can best experience and support one another in our communities.


We can all improve when we share our resources and experiences whether it’s as simple as a new app that simplifies activities or an epiphany while tackling a challenge on-site. I want to continue to inspire and empower my team to know they can win without compromising who they are at their core.

Maura McCarthy
—Maura McCarthy, Vice President – Communication Solutions