Build stronger relationships throughout the customer journey

ITA Group partners with brands to foster deeper customer relationships at the moment customers begin researching, once they get to the counter (or online cart) to buy and in between purchases.

Our customer solutions reach them throughout their buying lifecycle by combining personalised experiences, awards and tangible communications with traditional digital marketing. The combination energises customers to do what you want (and need) them to do with your brand.

Customer solutions deliver higher engagement and increase purchase frequency

Customer loyalty platform

Drive incremental purchases with a customer loyalty solution that combines incentives, unique experiences and personalised customer touchpoints on an easy-to-use platform.

Customer engagement platform

Engage customers using personalised communications, experiences, events and awards on a customisable platform.

Customer solutions technology

Segment audiences, and create and trigger personalised experiences, awards, offers and promotions using first- and zero-party customer data with our flexible SaaS technology platform.

Breakthrough customer touchpoints

Deliver impactful, beyond-digital customer touchpoints that amplify your products and services, and keep customers highly engaged.

84% of companies that improve their customer experience report an increase in their revenue.

—Forbes

See how these leading brands impressed customers with unexpected value

Designing an integrated customer loyalty program

With more than 118 standalone stores and 1000 cabinets with retail partners today, this UK retailer has been serving hand-crafted doughnuts and fresh coffee to shoppers since 2003. The branch has a loyal fan base, ranging from daily shoppers to business leaders treating their office to a dozen (or two).

Customer satisfaction scores increased by channel incentive program design and segmentation

How a flexible, strategic channel program changed the game for a major car manufacturer.

ITA Group came with great ideas for the program and upgrades that improved the program experience for our customers. I value their expertise, ideas and attention to detail.
Brand Manager, Leading Manufacturing Organisation

Ready to build stronger relationships throughout the customer journey?