What we do

We inspire, motivate and engage, designing experiences that change the way people connect with brands they work at, work with and buy from.

Explore our solutions

Incentives

Reinforce positive behaviours among channel partners, direct sales and support teams.

Event Marketing

Design and execute unique live, virtual or hybrid event experiences seamlessly.

Incentive Travel

Transform global travel programs with can’t-do-anywhere-else experiences.

Employee Experience

Create a culture of recognition and celebration to attract and keep top talent.

Customer Solutions

Foster strong relationships and build brand affinity throughout the customer journey.

Market Research

Make critical business decisions with confidence using powerful market insights.

Learning & Development

Elevate business performance by developing highly skilled and highly engaged individuals and teams.

With great dealership involvement, we accomplished several amazing milestones including strong revenue and profitability growth. ITA Group is an important strategic partner and plays a big role in helping us deliver our important marketing efforts.
VP Marketing and Merchandising

We trust ITA Group, because they provide a “wow” experience for our participants along with effective program operation and budget control while ensuring our attendees' safety.
President, PC Brokerage Services

ITA Group has been a tremendous asset to our incentive programs. They provide timely, professional and cutting-edge service!
Brant Suddath, Sr. Director – Compensation & HR Operations, The Home Depot

ITA Group operates with such integrity. They made that very clear while going through the initial proposal to transition the program. It was that integrity that helped a great deal in making the final decision to move the program.
Project Manager

This is the most confident I have ever felt about a program. Never any worries or concerns as we always knew it would be taken care of to our satisfaction – and it was always above and beyond service. A pleasure to work with this team.
Amber Creech, Executive Assistant, The Home Depot

We appreciate working with people who are really good at what they do and ITA Group is the best.
Dan Keough, CEO, Holmes Murphy and Associates

ITA Group livens up our ideas with their creative promotion approach. They are understanding of our company's restrictions but maintain a flexible approach. Everyone on the team is professional, forward thinkers and can keep up with the fast pace.
Assistant Manager, Service Process

Our proprietary approach to solution design

ITA Group created EPIC Design to craft each client solution uniquely for their brand. The four elements that define EPIC are Empathy, Purpose, Impact and Context. These components put humans at the centre of client’s engagement solutions. When all elements work together, the business, brand and audience impact is sustainable.

Empathy

Creates understanding around the client’s brand and program participants. Knowing what matters to your audience and what challenges they face sets the foundation for behaviour-focused program design.

Purpose

Ensures the solution amplifies the client’s brand purpose. All programs have signature, branded experiences that no other similar programs in the client’s industry could replicate.

Impact

Is the desired business outcome(s) identified by the client. Without this element, programs are simply creative; with it, they’re effective and deliver long-term impact.

Context

Analyses how participants experience a client’s brand to give the program special meaning. It helps create unique and memorable program experiences.

Our phased approach to EPIC Design

Phase 1: Discovery

Gain a comprehensive understanding of the entire solution to be designed

Phase 2: Effectiveness

Create a functional and effective solution that addresses business objectives, audiences and brand

Phase 3: Breakthroughs

Ideate and execute on client-branded experiences that will breakthrough audience attention with impactful storytelling

A full suite of engagement capabilities

We’re hard-wired for purposeful change using research and strategy to solve your unique business challenges. Our experts work across trades and time zones to bring fresh ideas and meaningful recommendations.

Together, we understand your vision and objectives up front; uncover and analyse intel; design the solution strategy; and determine measures of success. For every solution, we develop unique audience journeys to map exactly how we want attendees to engage with your message before, during and after programs to drive desired behaviours and performance.

With a full suite of interconnected capabilities, we design comprehensive solutions that create the biggest impact for your business, audiences and bottom line.

Communications

Strategic development direction
Communications campaigns
Audience segmentation
Signage planning
Attendee registration and personalised agenda building
Brand development
Copywriting
Design
Marketing automation
Video direction, production and editing

Technology

Platform consolidation
UX design
Reporting
Mobile app development and management
LMS integrations and video portals
Event registration
Online booking
Gamification
Live webcasting and streaming
Polling, chat and Q&A
Augmented and virtual reality

Event management and production

Spatial, stage, tradeshow and environmental design
Strategic activations
Management of all types of events
On-site management and staffing
Registration, transport and housing
Photography
Talent procurement
Content mapping, scriptwriting, speaker coaching
Security and risk management

Awards

In-region delivery
Thousands of culturally relevant, curated awards
Name-brand and branded merchandise
Travel and award experiences
Charitable giving
Event gifting
Event tickets (concerts, sports events and more)
Prepaid cards and cash
Recognition trophies, plaques, crystal awards, etc.

Participant support

Team members located throughout the world and all are employee-owners
In-language and in-time zone live support via phone, email or online chat
Data reporting on customer service centre activities
Immediate resolution with a centralised system

in-language and in-zone customer support

Data management and visualisation

Interactive, embedded dashboards
Data architecture and management
PCI-DSS and GDPR compliance
Penetration and vulnerability testing
Data backups, disaster recovery and sanitisation
Web, software and system development

interactive, embedded dashboards report real-time data

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