Take flight with superior support
Travel easy knowing our dedicated team is ready to field questions and solve for any surprises. From registration to return, in-house experts are by your side. Let ITA Group take care of the logistics so attendees’ biggest concern becomes which in-flight entertainment option to choose.
Our air management support is scalable to support every type of event. We’ve supported exclusive board meetings, a 10,000-person event that drew travellers from around the world and everything in between.
Premier-service concierge air
Our team does everything in their power to facilitate a smooth flight.
- Manage arrival/departure timing guidelines
- Secure the best airfare pricing
- Monitor flights for your group's day-of travel
- Offer 24/7 access for urgent travel day needs
- Translate communications, as needed
Seamless online booking
24/7 flight selection and fully supported services set the tone for a successful trip for attendees.
- Choose own flight and seat
- Access multiple guest options
- Take advantage of “group-within-a-group” capabilities
- Integrate flight and registration information
Overall air management
Our automated systems provide immediate updates in the event of change no matter where attendees are in the process and anywhere they are on the planet.
- Pre/post-extension management
- Real-time reporting
- Arrival/departure manifest management
- Budget management
- Flight arrival/departure synced with group hotel arrangements
Expertise and reassurance
The in-house air team has an average of 27 years of experience in booking incentive travel.
- Live agent assistance available for booking or making changes
- Price analysis and destination recommendations
- Flight monitoring and stranded traveller assistance
- Crisis management
In-policy fares with competitive pricing
Continuously monitoring and adjusting options help keep ticket prices in check.
- Multiple payment options: master billed, partial pay or full self-pay
- Airfares automatically calculated from the best fares in current market
- Negotiated airfares and discounts using preferred status with all major carriers
- Automated quality checks for correct information and best discount model
- Travel with confidence backed by our team of industry experts