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What We Do
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We transform how business feels

We inspire, motivate and engage, designing experiences that change the way people connect with brands they work at, work with and buy from.

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Incentives
Incentives
Expertise
Sales incentives
Channel partner incentive programs
Channel loyalty programs
Channel brand standards
Nonsales incentive programs
Motivational awards

Incentives

Incentive solutions that drive behavior change

Reinforce positive behaviors among direct sales teams, channel partners and service-based teams

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Event Marketing
Event Marketing
Expertise
Event strategy
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Event content and creative strategy
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Event Marketing

Partner with true experts to craft the right strategy for your event

Design attendee experiences that create ultimate engagement and meet your unique objectives

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Incentive Travel
Incentive Travel
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Air management
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Incentive Travel

Redefine extraordinary

Create personalized, authentic experiences all over the world inspire peak performance

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Employee Experience
Employee Experience
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Recognition
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Platform
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Employee Experience

Empower employees and deliver results

Connect team members throughout the entire employment journey to improve engagement and business results.

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Customer loyalty platform
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Build stronger relationships throughout the customer journey

Deliver higher engagement and increase purchase frequency

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Market Research

Make critical business decisions with confidence

Research and analytics expertise that delivers insights you can trust

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Learning & Development

Learning & Development

Elevate performance and engagement with tailored learning and development programs

Enable your people and channel partners with the tools to grow, innovate and excel

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Event Marketing
Incentive Travel
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Incentives
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What's New
Targeted dealer incentive program activates sales reps and boosts performance
A better partner experience improves contractor loyalty program
Caring, knowing, doing: Modernising eLearning training
New culture program unites employees to core values and purpose
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Incentives
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How to manage risk in corporate incentive travel destination selection
Designing brand event experiences that engage multiple senses 
7 signs it’s time to outsource your channel incentive program
3 signs it’s time to re-evaluate your dealer incentive program

Find out what sales reps really want from sales incentive programs

Research-backed insights to optimize manufacturers' programs

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About Us
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Global Capabilities
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Australian expertise, global support

Through events, incentives, recognition, loyalty, research and learning, ITA Group’s Sydney office provides local expertise and client support backed by a global organisation with more than 60 years of engagement solutions experience in 120+ countries.

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HomeWhat We DoEmployee Experience

Employee recognition and rewards technology

Where effortless recognition meets impactful strategy

Get a platform demo Explore capabilities
Employee Experience
  • Employee Experience
    • Recognition
    • Rewards
    • Platform
    • Surveys
    • Learning
    • Celebrations
    • Service awards
    • Safety culture engagement
    • Employee Experience FAQs
  • Employee Experience Stories
  • Employee Experience Insights
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Technology powers the experience. Strategy makes it meaningful. A connected culture becomes the outcome where employees feel valued, engaged and motivated.

employee recognition technology
mobile-friendly employee recognition technology
global employee recognition platform
global reward fulfillment
Client support

Helping global brands drive a positive company culture

Aprio logo
Australia Post logo
breezeline logo
Ecolab logo
Holmes Murphy logo
Shipt logo
Synovus logo
87% recall and retention rate after participants retested their understanding with online quizzes three months later.
Read the story

Our transportation distribution client wanted to align their injury management training with the new safety and company culture after successfully rolling out the Customer 1st Champion (C1C) Academy and committing to a five-year plan to mature their safety culture.

Read the story
98% expressed commitment to leading and keeping their team and colleagues on track
Read the story

Australia Post needed to harness the power of their core values, connect front-line team members to their strategy and give front-line leaders skills to empower their teams, leveraging the pride and care Australia Post team members feel for their job to deliver “customer-obsessed” service every day.

Read the story
17.6M savings of AUD
Read the story

With an ambitious new leadership team in place and an exciting strategy for growth, Woolworths Group Supply Chain knew they needed to do something to engage their 7,000 employees. They wanted each employee to feel accountable for creating a culture that would deliver the type of experiences for customers that meant Woolworths would always be their first choice.

Read the story

Experience Cooleaf, our award-winning employee recognition and rewards platform

View Demo

Engage
Recognise
Celebrate

Connect your employees

Celebrate milestones

Offer training opportunities, surveys and challenges

Reward great work

View manager dashboards and program analytics

Recognise anyone, anywhere

Learn more about platform features
Employee engagement solutions

Employees engage, recognise and celebrate in real time

Most employee recognition and reward platforms overpromise and underdeliver. Cooleaf ensures every employee is empowered and enabled to perform their best, building stronger, sustainable connections with your brand. Meaningful rewards and insightful analytics on our employee recognition software help high-performing organisations build and sustain a culture of appreciation. 

Recognition program

Recognition program

Employees deserve recognition in ways that matter to them. Our equitable, inclusive platform (and mobile app) goes beyond automation, making on-the-spot appreciation more personalized. Built-in features boost morale, increase engagement and create an increased sense of purpose, all while reinforcing positive behaviors. 

  • Manager and peer-to-peer recognition (tied to core values) 
  • Team recognition 
  • Nomination-based recognition 
  • AI-enhanced recognition assistance 
  • Years-of-service awards 
  • Performance and team-building incentives
  • Team member connections (live social recognition feed, community groups, employee experiences) 
Recognise your people
Rewards

Rewards

Employees select reward options that fit their lifestyle. Gift cards. Experiences. Charity donations. Company-branded merch. The online rewards storefront prioritises cultural relevance with on-trend options customised to participants’ locations. The reward selection flexibility is a motivator itself that prompts frequent recognition and reward redemption. 

  • Online rewards storefront  
  • Service awards  
  • Custom awards 
  • Charitable awards 
  • Merchandise, gift cards and experiences 
  • Personalised AI reward recommendations
Reward with intention
Learning

Learning

Our platform integrates with HR tech, offering customisable e-learning incentives and rewards, and robust reporting to analyse learning patterns. With an L&D strategy that enriches company culture and inspires professional growth, your organisation becomes the go-to place to work where employees and partners reach their full potential. 

  • Learning and development 
  • Skills training 
  • Safety
Prioritise learning
Celebrations

Celebrations

Thoughtfully planned in-person, hybrid and virtual celebrations create meaningful moments that inspire and connect employees to your brand and culture. From strategy to execution, every detail is covered to honour employee achievements with seamless, high-impact experiences.  

  • Years of service awards 
  • Personal milestones  
  • Employee and corporate events
Celebrate your people uniquely
Global reach. Local impact.

Recognition and rewards that spans borders

Our employee recognition and rewards programs support participants around the globe. Whether your teams are remote, hybrid or on site, we deliver meaningful experiences that resonate everywhere.

0 2M participants served
0 95+ countries with award fulfillment services

Your single-source partner for employee recognition and rewards

HR leaders are told that software alone is the key to higher employee engagement. But without the right strategy and ongoing support, even the best tech falls flat.

Unlike other SaaS providers, we don’t just drop off technology and send you on your way. You’re never locked in to set functionality. We scale and grow with your organisation as needs change. Because true employee engagement requires more than automation. 

Consultative support and program strategy

Our in-house employee engagement experts create a custom program design and provide ongoing support to ensure your culture and employee engagement improvements scale as your business grows. 

  • Primary research
  • Behavioural science expertise
  • Segmentation strategy
  • Ongoing recommendations 
Dedicated team

Recognition isn’t just software – it’s a culture strategy. With our full-service approach, our dedicated success team ensures long-term program adoption and measurable impact.  

  • Onboarding 
  • Day-to-day operations 
  • Program execution 
  • Training 
  • Ongoing optimisation
Employer branding and communications

We use a segmented, cross-media approach to reach employees where they already work, whether deskless, remote or in-person. Regardless of role, we capture their attention and connect them to your messages via the platform and mobile app. 

  • Content development 
  • Creative strategy 
  • Audience segmentation 
  • Tailored communication campaigns 
  • UX/UI design and web development
Analytics

In-house analysts deliver insights to optimise and prove your program impact using metrics like talent retention, eNPS, customer satisfaction and organisational performance. 

  • Research, analysis and insights 
  • A/B testing 
  • Assessment and predictive modelling 
  • Segmentation, goal setting and forecasting 
  • Program improvement recommendations 
Learn more

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Learn how our platform and strategy work together to elevate employee experiences.

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